Customer Service & Policies

We want you to love everything you buy from us, so please review our policies before making your purchase.

Authenticity and Quality Guarantee
Due to the nature of consignment, our merchandise is gently used and one-of-a-kind unless otherwise noted. Our experienced intake staff carefully inspects every item by hand and notes any flaws or defects in the product description. We only sell high-quality, authentic merchandise in superior condition. We price items based on their market value and current condition. If you feel you have received an inferior product, please contact us immediately for a full refund.

Product Availability
Occasionally an item will sell in our brick-and-mortar store before we can remove it online. Although we work very hard to prevent this oversight, we're only human and cannot guarantee all items are available at time of purchase. If you have any questions about the availability of an item, please call us at 804.358.2357 during store hours or email online@sweetclementine.com. We gladly will pull the item so you can make your purchase with confidence.

Payment 
We accept all major credit cards. We only accept Clementine gift cards if your purchase is made over the phone. Call 804.358.2357. Items are charged to your credit card when they ship. 

Sales Tax
We are required to collect local sales tax when shipping in Virginia. We do not charge sales tax on items shipped outside of Virginia.

Shipping
We offer free shipping on all orders of $50 or more. For orders under $50, a $5 flat rate shipping fee will apply. We process and ship via UPS ground within 48 hours. We will contact you immediately should an unforeseen delay occur.

In-Store Pick Up
If you're local, you can pick up your items within 3 days of purchase. Simply let us know you want to pick up your items when you check out. Bring a copy of your receipt, the credit card used and a photo ID.

Returns
If you are unhappy with your purchase for any reason, you may return it if you contact us within 3 days of receipt. Due to the nature of consignment, ALL returns require prior approval. Call 804.358.2357 to process your return. Refunds will be issued to your original method of payment

Items must be returned in the condition received with the store tag attached. You are responsible for all return shipping charges. We encourage shipping via an insured carrier so you can track your package. Clementine cannot be held responsible for uninsured packages that are lost in transit.

Please note that all items purchased in store are FINAL SALE.

Contact Us
If you have any questions or wish to place an international order, please call 804.358.2357 or email online@sweetclementine.com.
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